Terms & Conditions

Welcome to DonkStorez - Top-up Your Games! These Terms and Conditions govern your access to and use of our website at https://donkstorez.shop, as well as all content, services, and products available at or through the Site https://donkstorez.shop.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you are not permitted to use our Services.

1. Definitions

"We" refers to the owners and operators of DonkStorez - Top-up Your Games.
"You" or "User" refers to the individual or entity who registers and/or uses our Services.
"Account" refers to the account you register on our Site to access the Services.
"Balance" refers to virtual funds in the User Account that can be used to make Service purchase transactions.
"Services" refers to the sale of digital products, including but not limited to game top-ups, vouchers, credits, and other digital products available on the Site.

2. Registration and Account Security

To use most of our Services, you must register for an Account. You must be at least 18 years old or have permission from a parent or legal guardian. You agree to provide accurate, current, and complete information during the registration process. You are fully responsible for the confidentiality of your password and the security of your Account. All activity that occurs under your Account is your responsibility. Immediately notify us via WhatsApp +60146007159 if you become aware of any security breach or unauthorized use of your Account.

3. Services and Transactions

We provide a platform for purchasing digital products and act as an intermediary between you and third-party providers (suppliers). You must follow the ordering procedures established on the Site, including providing accurate destination data (e.g., Game User ID, Phone Number). Errors in data entry that result in transaction failure are entirely your responsibility. All prices listed on the Site are subject to change at any time without prior notice. The status of your order ("Pending", "Processing", "Success", "Failed") will be displayed in your transaction history.

4. User Balance

Balance can be topped up through the payment methods we provide. Balance that has entered the Account is non-refundable and cannot be transferred to another Account. Balance can only be used to purchase Services available on our Site.

5. Refund Policy

All successfully processed transactions are final. Refunds to your Account Balance will only be made if a system error on our part causes a Balance deduction without the order being successfully delivered to the supplier, or there is official confirmation from the supplier that the order failed to process.

6. Prohibited Use

You agree not to use the Services for illegal activities, fraud, money laundering, or other activities that violate the law. Violations of these terms may result in suspension or permanent termination of your Account without balance refund.

7. Limitation of Liability

Our Services are provided "as is" without any warranties. We are not responsible for any direct or indirect losses arising from your use or inability to use the Services, including failures or delays from the supplier system.